Notice: At the moment there is an issue with Online Services after an upgrade at the weekend. Our IT Department is working on the problem of files not showing in your portal profile. You can still submit and upload your documents. If you need any assistance obtaining documents, registration or updates on status, please email Online Services and quote your consent number. We can send documents via a sharelink or answer any other question you may have. We hope to get this resolved as soon as we can and apologise for the inconvenience this is causing.

Also, we are receiving a high volume of building consent applications at the moment. This could mean we start processing your consent later than we normally would. We are doing our best to keep up with what is a very busy time for everyone. Please feel welcome to contact us if you have any concerns.

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For all general enquiries please call:

03 941 8999 or

0800 800 169

Our Customer Call Centre is available 24 hours a day.

ContactFor enquiries about...Phone  
Christchurch City Council Customer Services TeamAll enquiries03 941 8999  
Building ControlBuilding applications03 941 8999  
Animal Management TeamDog registrations03 941 8999  
PlanningResource consent applications03 941 8999