Notice: We want to let you know that we’re receiving a high number of building consent applications. This is causing a backlog of applications, which means processing times are extending well beyond the statutory timeframe of 20 working days, with some consents sitting at double that currently. We understand that people need certainty to move forward so please refer to our building consents page for a full update. Thank you for your patience while we work through this backlog.

We are also receiving a very high volume of resource consent applications so there may be processing delays in this area too. Please contact us if you have any concerns.

If you are experiencing any issues with accessing your documents, please email onlineservices@ccc.govt.nz and quote your consent number. We can send documents via a sharelink or answer any other question you may have. We hope to get this resolved as soon as we can and apologise for the inconvenience this is causing.

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For all general enquiries please call:

03 941 8999 or

0800 800 169

Our Customer Call Centre is available 24 hours a day.

ContactFor enquiries about...Phone  
Christchurch City Council Customer Services TeamAll enquiries03 941 8999  
Building ControlBuilding applications03 941 8999  
Animal Management TeamDog registrations03 941 8999  
PlanningResource consent applications03 941 8999