Online Services Terms of Use


The preparation and provision of the information on this website has been made in good faith from a number of sources that are believed to be reliable. All due care has been taken to ensure that the information is accurate and up to date.

The Christchurch City Council shall not be liable for any errors and omissions, nor for any direct or indirect, incidental, special or consequential loss or damage arising out of or in connection with the use of this website or the information contained on it.

The Council does not guarantee that there will always be uninterrupted or error-free access to the website, or that any files available for downloading will be error-free or free from viruses, faults or defects.

Links and references to other websites are provided as a convenience only. The Council has not reviewed and does not endorse or assume responsibility for material posted or services or products offered on any other website.

If you wish to provide a link to our site from your website, you must do so in such a way that it is clear to users that the pages are part of the Online Services website. You must not represent any page on this website in a subframe.

You must not do anything which alters our website or interferes with how it works.

By registering on this website, you confirm that:

  • You are the person identified in the registration information submitted;
  • You are authorised to register on and use this website;
  • You agree to lodge and accept information electronically via this website, or via the email address you have provided us for this purpose.

You must keep your user name and password confidential. We are entitled to rely on any use of our services using that user name and password as being use by you and authorised by you. You will notify us if you know or believe that there is any unauthorised, fraudulent or unlawful use of your registration details, including of your user name and password.

To protect our system or other users at any time, we may suspend your registration or your use of our services if we believe:

  • You have not complied with your obligations to us
  • Your user name or password is misused or has been compromised
  • We need to do so for any other reason that we believe it is reasonable to do so.

To try and keep your access uncompromised, you should:

  • Not use an email address that you share with other people
  • Not disclose your password to any other person
  • Choose a password that is safe from others discovering it, and do not allow anyone else to see your password
  • Change your password at regular intervals
  • Keep all your contact details up to date.


This website, including these terms, is changed and updated from time to time. Some of the online services made available by the Council may be subject to additional terms and conditions. By accessing and using any online or other interactive service, users are deemed to have accepted the terms and conditions applicable to that service.


This website is owned by the Christchurch City Council, when you use this website the following terms also apply: